Guest Care Coordinator

Job Summary

Providing essential administrative support, the full-time Guest Care Coordinator will assist catering sales representatives by managing catering orders, responding to guest inquiries, and ensuring seamless communication with internal teams, all while working remotely.

Key responsibilities

• Serve as the primary contact for coordinating follow-up actions with cafes and ezCater through various communication channels
• Manually place, confirm, modify, or cancel catering orders while monitoring and resolving order discrepancies
• Respond to guest care inquiries via email and phone, maintaining high standards of professionalism and guest satisfaction

Required qualifications

• High school diploma or equivalent
• 1 year of inbound call or customer service experience preferred
• Advanced computer skills with the ability to navigate multiple programs simultaneously
• Proficient typing skills of 40+ words per minute with minimal errors
• Familiarity with Salesforce.com or similar CRM software