Guest Care Specialist

Job Summary

Providing exceptional support for both internal and external customers, the part-time Guest Care Specialist will manage inquiries related to the Select Guest program, service concerns, and operational issues, ensuring complete guest satisfaction in a virtual environment.

Key responsibilities

• Respond effectively to all inquiries, owning customer issues from start to finish
• Perform all operating functions of the telephone and computer systems to address inquiries via phone, email, and online claims
• Accurately document customer contacts, ensuring timely responses and striving for first contact resolution

Required qualifications

• High School diploma required
• Proficiency in Microsoft products including Excel, Word, and Teams
• Ability to learn and work with department operating systems, including Oracle products
• Sound judgment with the ability to assess issues quickly for effective resolutions
• Proven leadership qualities, demonstrating professionalism and discretion