Guest Engagement Specialist

Job Summary

Providing personalized travel support to Hilton Owners worldwide, the full-time remote Guest Engagement Specialist will manage Owner requests, create memorable experiences, and ensure accurate resolution of service concerns.

Key responsibilities

• Create personalized experiences by understanding Owner preferences and maintaining detailed profiles
• Manage end-to-end Owner requests, coordinating travel arrangements and ensuring effective communication with relevant teams
• Conduct welcome calls for new Owners and complete assigned outbound projects and campaigns

Required qualifications

• Three years of experience in a consultative customer service or sales role, with a focus on customer satisfaction and complaint resolution
• Six months of experience in an HRCC Guest Engagement Specialist 2 or 3 role, or equivalent relevant experience
• Proficiency in Hilton processes and customer-support tools, including case management and reservation systems
• Advanced verbal and written English skills, with the ability to manage multiple Owner requests concurrently
• Availability to work from 1:30 PM to 10:00 PM Central Time