Guest Experience Specialist

Job Summary

Seeking a friendly and customer-oriented individual, the full-time hourly Guest Experience Specialist will manage guest and owner requests, handle a high volume of calls during peak seasons, and ensure timely resolution of inquiries while working remotely across various US time zones.

Key responsibilities

• Manage call intakes, providing quotes, processing payments, and issuing refunds while maintaining guest satisfaction
• Utilize software platforms such as Airbnb, Booking.com, and VRBO to assist guests with reservations and inquiries
• Negotiate with online listing platforms to resolve disputes and ensure accurate billing and documentation

Required qualifications

• High school diploma or G.E.D.; or one year of related experience and/or training; or equivalent combination of education and experience
• Vocational School Degree or Business Certification preferred
• Proficiency in using various software systems and platforms relevant to guest services
• Strong customer service orientation and interpersonal skills
• Ability to work flexible hours, including nights, weekends, and holidays as needed