Guest Relations Specialist

Job Summary

Serving as a key liaison between guests and travel professionals, the full-time HAL Guest Relations Representative will manage inquiries, complaints, and praises while ensuring high standards of service and satisfaction in a remote environment.

Key responsibilities

• Research and resolve inquiries, complaints, and praises received through various communication channels
• Interpret company policies to determine and authorize compensation for guest complaints when appropriate
• Maintain strong relationships with travel professionals and internal stakeholders to support operational excellence

Required qualifications

• Minimum 1 year experience in a contact center preferred
• Knowledge of Holland America Line products and relevant computer applications
• Ability to compose correspondence and maintain confidential information
• Preferred strong typing skills of 40+ wpm
• Organizational and multitasking skills