Hard Card Operations Coordinator

Job Summary

Owning the Hard Card program from planning through production and launch, the full-time salaried Hard Card Operations Coordinator will manage client coordination, ensure timely progress, and support operational improvements in a 100% remote capacity.

Key responsibilities

• Coordinate the end-to-end Hard Card program across all clients, ensuring schedules and deadlines are met
• Manage client and internal stakeholder communication, setting expectations and obtaining necessary approvals
• Identify and implement workflow improvements, maintaining standard operating procedures and tracking operational metrics

Required qualifications

• 1-3 years of experience in coordination, production, operations, or a client-facing role for Staff I; 3-5 years for Staff II
• Experience managing multiple timelines and planning milestones within a larger calendar
• Proven ability to take initiative and act on routine issues without waiting for direction
• Familiarity with creative, proofing, or print production processes, or ability to learn quickly through training
• Ability to create and maintain standard operating procedures and suggest improvements