Hawaii Licensed IT Helpdesk Technician
Job Summary
Providing direct technical support to end users, the full-time Hawaii Licensed IT Helpdesk Technician will assist with various IT systems, including Wynne Rental-man and AS/400, while serving as Tier II support for Level I helpdesk technicians in a remote environment.
Key responsibilities
- Provide support to end users on a variety of technical issues and resolve problems efficiently
- Respond to requests for technical support via phone, email, and in-person interactions
- Document, track, and monitor issues to ensure timely resolution and improve service delivery
Required qualifications
- 2+ years of experience in a similar IT support role
- Degree in computer science or a related field preferred
- Knowledge of AS/400 systems
- Strong understanding of PC-based hardware and software systems
- Ability to work collaboratively with team members and manage customer support systems
Complete Job Description
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