Head of Account Management

Job Summary

Leading a high-performing team, the full-time Head of Account Management will coach and develop Account Managers while managing a small portfolio of strategic accounts, focusing on renewals, growth strategies, and cross-functional collaboration in a remote environment.

Key responsibilities

• Lead, coach, and develop a team of Account Managers, setting quotas and tracking performance
• Manage a small portfolio of key accounts, overseeing renewal and growth efforts
• Collaborate with cross-functional teams to align account management strategies with client needs and company objectives

Required qualifications

• 10+ years of experience in Account Management or Customer Success within SaaS, with at least 3+ years in a leadership role
• Experience in a startup or small company, demonstrating autonomy and process-building skills
• Proven track record of setting and achieving team quotas and managing pipeline reviews
• Strong understanding of tax workflows and reporting, particularly K-1 and partnership structures
• Comfort with CRM and analytics tools for monitoring account health and identifying growth opportunities