Head of Accounts

Job Summary

Leading a team of Account Directors, the remote Head of Accounts will manage client operations and strategic relationships, ensuring performance and retention outcomes while developing scalable systems to enhance client experience.

Key responsibilities

• Own and lead the strategy for client operations and relationships across all accounts
• Set and enforce standards for campaign management best practices and performance analysis
• Guide client communication strategies and act as an escalation point for high-impact client moments

Required qualifications

• 10-12+ years of e-commerce growth experience, preferably in a digital marketing agency
• 8+ years of people management experience, including leading Account Directors or Managers
• Demonstrated ability to drive client retention and revenue growth across a portfolio
• Strong analytical skills with experience in interpreting performance data across various marketing platforms
• Proven executive presence and communication skills for leading senior client conversations