Head of Client Partnerships

Job Summary

Leading a team of Client Partners, the full-time Head of Client Partnerships will manage client relationships post-sale, focusing on renewals and expansion while working remotely.

Key responsibilities

• Own renewals and expansion across the client portfolio, ensuring clients derive increasing value each year
• Lead and develop a team of 5-6 Client Partners, setting targets and coaching them to enhance client engagement and conversion
• Act as the executive face of the team, fostering strong relationships with senior client decision-makers and addressing any escalations or issues

Required qualifications

• 10+ years in client-facing roles within martech, performance marketing, or digital advertising, particularly with retail and eCommerce clients
• Proven experience leading a quota-carrying team focused on renewals and expansion, with a track record of meeting targets
• Established relationships with marketing and eCommerce decision-makers, capable of engaging as a peer
• Experience in selling or leading teams that offer a combination of software and services, including pricing and negotiation
• Ability to analyze client results and propose tailored solutions based on their business needs