Head of Customer Operations
Job Summary
Driving operational excellence in a remote full-time capacity, the Head of Customer Operations will manage the integration of Technical, Renewals, and Post-Sales teams, ensuring streamlined processes and accountability across the customer lifecycle.
Key responsibilities
- Lead the operational integration and alignment of the Technical, Renewal, and Post-Sales functions
- Establish unified operational frameworks and standardized protocols across pre-sales and post-sales delivery
- Drive key operational efficiencies that align with organizational KPIs and report on operational health and resource utilization
Required qualifications
- 5-8 years of global leadership experience in business operations or operational leadership within a high-growth tech organization
- Proven track record of managing complex, cross-functional teams
- Experience in coaching, developing, and scaling management talent
- Strong strategic insight with capabilities in building operational processes and governance frameworks
- Understanding of pre-sales technical engagements and post-sales adoption strategies
Complete Job Description
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