Head of Customer Success
Job Summary
Proactively leading the onboarding and lifecycle management of B2B customers, the remote Head of Customer Success will own customer relationships, ensuring successful implementation and optimization of loyalty partnerships through AI-driven workflows.
Key responsibilities
- Own the end-to-end onboarding process for new customers, ensuring timely completion of all integration milestones
- Lead regular customer reviews and performance analysis to identify areas for improvement and drive optimization
- Utilize AI tools to enhance customer communication, issue resolution, and workflow automation within HubSpot CRM
Required qualifications
- Fluent in English; proficiency in German is a plus
- 5+ years of experience in customer success, account management, or partner onboarding within loyalty, SaaS, or payments industries
- Proficiency in using AI tools to build workflows and automations
- Hands-on experience with HubSpot or comparable CRM systems
- Strong sense of ownership with the ability to manage multiple projects simultaneously
Complete Job Description
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