Head of Customer Success
Job Summary
To support a growing utility technology firm, the remote Head of Customer Success will manage post-sale customer relationships, drive platform adoption, and eventually lead the Customer Success team by setting strategy and building processes as the customer base expands.
Key responsibilities
- Own the end-to-end post-sale customer experience, serving as the primary point of contact for electric utility customers
- Drive deep engagement within the platform to ensure ongoing ROI and long-term retention
- Identify expansion opportunities and advocate for customer needs to influence product direction
Required qualifications
- 8+ years of experience in a SaaS Customer Success role
- Experience leading or managing a Customer Success team
- Track record of building processes from scratch, including onboarding frameworks and playbooks
- Direct experience in the electric utility industry or related technology support
- Familiarity with Salesforce and other enterprise-level systems
Complete Job Description
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