Head of Customer Success
Job Summary
Seeking a proactive and detail-oriented Head of Customer Success, the remote full-time position will own the onboarding and lifecycle management of B2B customers, leveraging AI-powered workflows to ensure successful partnerships and optimize customer engagement.
Key responsibilities
- Manage the end-to-end onboarding process for new customers, ensuring timely completion of all milestones
- Lead regular customer reviews and analyze performance data to identify areas for improvement
- Utilize AI tools to enhance customer communication, issue resolution, and operational efficiency
Required qualifications
- Fluent in English; proficiency in German is a plus
- 5+ years of experience in customer success, account management, or partner onboarding within loyalty, SaaS, or payments industries
- Proficiency in using AI tools to build workflows and automations
- Hands-on experience with HubSpot or comparable CRM systems
- A structured approach with the ability to manage multiple projects simultaneously
Complete Job Description
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