Head of Customer Success
Job Summary
Leading a team of Account Managers, the full-time Head of Customer Success will focus on onboarding, maintaining, and growing customer accounts for Care Delivery solutions while working remotely.
Key responsibilities
- Drive retention and growth of Care Delivery solutions at various customer accounts by ensuring appropriate services and support
- Develop and maintain executive relationships with leaders at accounts to achieve mutual goals
- Track and report metrics related to customer experience, including implementation progress and overall customer health
Required qualifications
- 7+ years of experience in healthcare, employer benefits, or insurance industries
- Proven track record of managing senior-level client relationships within the healthcare benefits sector
- Digital health or virtual care sales/account management experience
- Strong business and financial acumen
- Prior management experience in a fast-growing organization
Complete Job Description
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