Head of Customer Success
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Job Summary
Leading the Customer Success team, the full-time Head of Customer Success will develop strong leaders, create exceptional customer experiences, and drive customer outcomes while working remotely.
Key responsibilities
- Build and lead high-performing teams in Technical Account Management and Customer Success
- Own the customer journey from technical evaluation through onboarding and ongoing engagement
- Drive customer outcomes by creating scalable programs that enhance product engagement and retention
Required qualifications
- 12+ years of experience in Customer Success or Account Management, including 5+ years in senior leadership
- Proven experience in building and scaling technical, customer-facing organizations within B2B SaaS
- Track record of developing strong leaders and high-performing teams
- Demonstrated success in improving customer adoption and retention
- Strong commercial judgment and experience collaborating with Sales on renewals and expansion opportunities
Complete Job Description
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