Head of Fraud Strategy

Job Summary

Leading the fraud strategy for Cleo, the full-time remote Head of Fraud will manage end-to-end fraud initiatives across debit, credit, identity, and operational risk while collaborating with various teams to enhance fraud controls and customer experience.

Key responsibilities

• Own Cleo's comprehensive fraud strategy, addressing transaction, identity, and operational fraud
• Establish fraud risk frameworks and performance targets, ensuring a balance between loss reduction and customer experience
• Lead fraud investigations, incident reviews, and manage chargeback operations and vendor evaluations

Required qualifications

• 8+ years of experience in fraud or financial crime
• Proven expertise in debit and credit transaction fraud, as well as identity fraud management
• Strong analytical skills with a data-driven approach to fraud risk assessment
• Experience in fintech, particularly with lending or credit products
• Familiarity with US card regulations and fraud tooling landscape