Head of Global Enablement

Job Summary

To supercharge the effectiveness of Sales, Onboarding, and Customer Success teams, the full-time Head of Global Enablement will design and implement innovative methodologies and AI-powered systems to enhance the customer journey and drive business outcomes, all while working remotely from anywhere in the United States or Canada.

Key responsibilities

• Own enablement across the full customer journey, including onboarding, ongoing skill development, and adaptation to new products
• Design and roll out relevant sales methodology training, ensuring consistency in approach across multiple product lines
• Train frontline sales and customer success managers on core coaching and management practices to reinforce methodologies

Required qualifications

• Proven experience building an enablement function or methodology from the ground up in a high-growth company
• Direct experience managing enablement across the full customer lifecycle, including sales and retention
• Comfort using AI tools to create scalable enablement systems
• Experience training and coaching frontline managers on management fundamentals
• A builder's mindset with a hands-on approach to developing systems and processes