Head of Partner Enablement

Job Summary

The full-time Head of Partner Enablement will own and scale the training and enablement function, building a team and designing a scalable infrastructure to support partner and health system networks, with the option to work in a hybrid environment from San Francisco, New York City, or remotely.

Key responsibilities

• Define the enablement strategy and create a 12-month roadmap prioritizing impactful training workflows
• Hire, coach, and develop a team of trainers while establishing clear role definitions and quality standards
• Launch a self-serve training resource for customer segments and collaborate with various teams to integrate enablement into partner journeys

Required qualifications

• 7+ years in customer enablement, training, or L&D within SaaS, healthcare technology, or clinical operations
• Proven experience in building a training/enablement function from the ground up
• Expertise in designing scalable training infrastructure, including learning portals and AI/LLM-powered tools
• Strong instructional design and curriculum development skills across various formats
• Experience training healthcare professionals is preferred but not required