Head of Patient Experience

Job Summary

Leading a global cross-functional community, the full-time Head of Patient Experience will shape patient perspectives into actionable strategies, ensuring they influence decisions across the organization while working remotely.

Key responsibilities

• Lead and evolve the Strategy Team for the Experience of the Patient (STEP) to translate patient insights into meaningful actions
• Define and champion a vision for patient experience, integrating patient perspectives into key organizational decisions
• Build relationships with patient leaders and advocacy organizations to enhance patient engagement and trust

Required qualifications

• 15+ years of experience in patient experience, healthcare strategy, or related fields
• Deep understanding of the biotech industry and the patient journey, especially in rare diseases
• Proven success in leading global patient engagement strategies across various functions and stages
• Experience in building cross-functional communities and governance models that drive measurable action
• Strong understanding of patient-centered drug development and clinical trial processes