Head of Patient Operations
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Job Summary
To lead the patient navigation service and drive operations at a growing digital health company, the full-time Head of Patient Operations will manage navigator and content teams, partner with clinical staff, and implement AI-enabled workflows in a remote environment.
Key responsibilities
- Design and integrate Manta's patient navigation service within the digital product
- Drive operations by setting metrics, managing budget, and scaling the team as new cancer types are added
- Collaborate with the engineering, product, and design teams to ensure consistent human and AI support for patients
Required qualifications
- Experience leading a patient-facing support team in a managerial role
- Strong operational management skills, including budget ownership and metrics-driven decision-making
- Familiarity with healthcare environments and HIPAA regulations
- Proven experience in automating workflows or developing tools for operational efficiency
- Ability to quickly learn new clinical areas and adapt to challenges
Complete Job Description
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