Head of Self-Service Onboarding

Job Summary

To enhance seller confidence in transacting with Square, the full-time salaried Head of Self-Service Onboarding will develop and implement self-service learning programs, create a comprehensive onboarding portal, and connect educational resources to the sales journey.

Key responsibilities

• Build self-service learning programs tailored to various seller needs and technical experiences
• Guide the development of a self-service onboarding portal, ensuring effective navigation and content discovery
• Measure and improve learning outcomes by analyzing seller engagement and onboarding success metrics

Required qualifications

• Extensive experience in customer education or self-service onboarding programs, particularly in high-velocity sales environments
• Proven track record of launching customer-facing learning programs that improve onboarding and product adoption
• Deep expertise in instructional design, curriculum development, and task-based learning
• Hands-on experience with digital learning tools and learning management systems
• Strong analytical skills to connect learning engagement with customer behavior and business outcomes