Head of Service Operations
Job Summary
Managing the service business area remotely, the full-time Head of Service Operations North America will oversee service delivery, develop local business strategies, and ensure profitability while enhancing customer support and satisfaction.
Key responsibilities
- Accountable for all aspects of regional service delivery and assurance to customers
- Develop and implement local business plans and strategies aligned with global objectives
- Cooperate with regional sales and marketing to enhance service offerings and support company strategies
Required qualifications
- Bachelor's degree in business or a scientific-related field
- 10+ years of proven service experience, particularly in a management role
- Experience with technical service equipment in life sciences, pharmaceuticals, or medical fields
- Strong leadership and organizational development skills
- Strategic thinker with a strong customer focus
Complete Job Description
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