Head of Social and Community

Job Summary

To shape the brand's presence and deepen relationships with its community, the full-time Head of Social and Community will manage strategy across social media, community engagement, and influencer partnerships, while working remotely or from select U.S. locations.

Key responsibilities

• Set the strategy for social and community, integrating various channels to enhance audience engagement and brand affinity
• Develop and amplify Mercury's voice through creative campaigns and programs that encourage community participation and advocacy
• Lead a multidisciplinary team, overseeing goals, budgets, and performance metrics while fostering collaboration across departments

Required qualifications

• Experience in leading teams and managing budgets in social media, community engagement, or related brand disciplines
• Exceptional creative and editorial skills, with the ability to provide constructive feedback and maintain high standards
• Strong understanding of systems thinking to connect various channels into cohesive brand narratives
• Proven ability to collaborate cross-functionally and prioritize customer and community needs
• Demonstrated leadership skills with experience in hiring, coaching, and developing diverse teams