Head of Social Media

Job Summary

Owning the social strategy for Square, the full-time Head of Social Media will manage content calendars, community engagement, and performance metrics while collaborating with cross-functional teams to enhance brand perception through organic and paid social initiatives.

Key responsibilities

• Set and define the social strategy in alignment with Square's brand positioning and audience insights
• Build and manage the social content calendar, ensuring consistency with major brand campaigns and ongoing content programs
• Oversee community management and social listening, translating insights into actionable recommendations for partner teams

Required qualifications

• 8 years of related experience with a Bachelor's degree; or 6 years with a Master's degree; or a PhD with 3 years of experience; or equivalent experience
• Proven ability to develop and execute social strategies with clear examples of successful organic channels
• Strong partnership skills, with experience working collaboratively across teams without direct reporting authority
• Deep understanding of audience engagement and relevant social trends
• Exceptional communication skills, capable of articulating strategy clearly and confidently in a brand voice