Head of Tutor Operations
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Job Summary
Leading a high-functioning, remote team, the full-time Head of Tutor Operations will manage tutor supply acquisition and retention, drive growth strategies, and enhance customer support while collaborating closely with Product and business leadership.
Key responsibilities
- Lead the Tutor Operations team, setting ambitious goals and coaching team members for growth
- Drive top-line growth by shaping Tutor's growth strategy and ensuring operational support for product launches
- Oversee customer support for families and tutors, focusing on efficiency and automation to improve service quality
Required qualifications
- Proven experience in people management and leadership within a tech or marketplace business
- Strong analytical skills with a focus on setting measurable goals and data-driven decision-making
- Experience in owning outcomes and pushing back on senior leadership to refine strategies
- Hands-on experience with operational execution, particularly using AI for efficiency
- Background in education, tutoring, or edtech is a plus
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