Health Advocate
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Job Summary
Dedicated to improving health outcomes, the full-time Health Advocate will engage with Medicare members through inbound and outbound calls, assisting them with health screenings, services, and medication refills in a remote environment.
Key responsibilities
- Conduct inbound and outbound calls to members and providers to facilitate healthcare services, screenings, and medication refills
- Overcome barriers to promote members' health and deliver an exceptional member experience through empathetic communication
- Educate members on health decisions and accurately document interactions in their health records
Required qualifications
- 2+ years of experience in a call center or outreach role involving members or consumers
- 3+ years of experience in a healthcare setting
- Familiarity with HEDIS screening measures
- Experience with behavior change initiatives
- High School Diploma or G.E.D
Complete Job Description
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