Health Advocate
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Job Summary
To support the Healthy Outcomes Team, the full-time Health Advocate will engage with Medicare members remotely through inbound and outbound calls, providing education on health screenings and services while ensuring a positive member experience.
Key responsibilities
- Conduct inbound and outbound calls to assist members and providers with healthcare services, screenings, and medication refills
- Work through barriers to facilitate members' access to health resources and services
- Document member interactions accurately in health records while delivering empathetic and professional conversations
Required qualifications
- 3+ years' experience in a healthcare setting
- Familiarity with pharmacy terminology
- Experience with behavior change initiatives
- Background in call center or outreach roles involving members or consumers
- High School Diploma or G.E.D
Complete Job Description
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