Health Advocate
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Job Summary
To support the Healthy Outcomes Team, the full-time remote Health Advocate will engage with Medicare members through inbound and outbound calls to promote healthy behaviors, assist with health services, and provide essential education on benefits and screenings.
Key responsibilities
- Conduct inbound and outbound calls to assist members and providers with healthcare services, screenings, and medication refills
- Address barriers to members' health and deliver empathetic, professional conversations to enhance their experience
- Document interactions accurately in members' health records to ensure continuity of care
Required qualifications
- 3+ years of experience in a healthcare setting
- Familiarity with pharmacy terminology
- Experience in behavior change initiatives
- Background in call center or outreach roles involving member interactions
- High School Diploma or G.E.D
Complete Job Description
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