Health Care Call Center Representative
Job Summary
Supporting high-volume inbound patient calls, the full-time Health Care Call Center Representative will manage billing inquiries, payment transactions, and insurance-related questions while working in a structured, high-pressure environment that may require occasional onsite attendance.
Key Responsibilities
- Respond to inbound calls regarding billing inquiries, payments, insurance, and financial assistance
- Assist patients with payment setups, understanding EOBs, and verifying coverage
- Document interactions in CRM systems and follow up on unresolved issues while maintaining HIPAA compliance
Required Qualifications
- High school diploma or GED
- Two years of experience in hospital or physician insurance-related activities
- Advanced knowledge of insurance billing, collections, and terminology
- Intermediate knowledge of CPT and ICD-9 codes
- Proficiency in MS Word, Excel, and Outlook
Complete Job Description
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