Health Care Customer Service Representative

Job Summary

Seeking a fully remote Health Care Customer Service Representative for the 2nd shift, who will manage inbound and outbound calls to resolve billing and payment issues, provide information on insurance and financial assistance, and process payments in a fast-paced, team-oriented environment.

Key responsibilities:

• Make and answer calls to resolve billing and payment issues, utilizing established work queues and call pools
• Respond professionally to patient/account holder inquiries and provide thorough explanations
• Follow client-specific protocols while investigating and responding to client inquiries

Required qualifications:

• 1+ years of experience in a call center or customer service role involving public contact
• Knowledge or experience in medical terminology, patient billing, and healthcare insurance preferred
• Ability to thrive in a fast-paced, deadline-oriented environment
• Strong organizational skills and the ability to manage multiple tasks simultaneously
• Flexibility in scheduling, including evening and Saturday work as required