Health Customer Care Analyst

Job Summary

Delivering exceptional customer service in a remote full-time capacity, the Health Customer Care Analyst will handle inquiries, resolve issues, and process complex policy transactions while contributing to customer retention and operational excellence.

Key responsibilities:

• Handle customer inquiries and resolve issues through phone, email, and written correspondence
• Meet performance expectations for customer satisfaction, quality, productivity, and attendance in a fast-paced environment
• Analyze and process complex policy transactions, making informed decisions to manage financial-impacting requests

Required qualifications:

• Proven experience with the Health product line and in a Health Call Center
• Ability to manage high-volume phone interactions while multitasking across multiple systems
• Strong analytical, organizational, and problem-solving skills
• Access to high-speed internet and located in the United States or Puerto Rico
• Demonstrated accountability, professionalism, and a strong sense of urgency