Health Insurance Advocate

Job Summary

Dedicated to providing exceptional service, the full-time Health Insurance Advocate will support members and providers by addressing inquiries related to health insurance plans, claims, and benefits in a remote environment.

Key responsibilities

• Deliver outstanding customer experiences by responding to inbound inquiries from members and providers via phone and email
• Accurately explain claims, benefits, eligibility, and coverage details while maintaining thorough records in the CRM system
• Collaborate with internal departments and external partners to resolve issues and ensure compliance with privacy and security protocols

Required qualifications

• 1-2 years of experience in customer service or a call center environment
• Proficiency in navigating electronic systems and multitasking across multiple platforms
• Strong written and verbal communication skills, with the ability to summarize information effectively
• High reliability and commitment to adhering to a structured work schedule
• Experience in health insurance or healthcare-related fields is a plus