Health Navigator

Job Summary

Supporting the BlueCare Plus team, the full-time remote Health Navigator will assist members in scheduling wellness visits, coordinating follow-up care, and understanding their benefits to promote healthier living.

Key responsibilities

• Conduct educational calls to advise members on available benefits and complete health needs assessments
• Encourage members with identified gaps in care to comply with health recommendations and assist in scheduling appointments
• Manage system work queues and screen members for eligibility and prior case activities, assigning them to the clinical team as needed

Required qualifications

• Associate's Degree in education, communication, health-related field, or equivalent work experience
• Minimum of 2 years of experience in a customer service support role
• Knowledge of medical terminology
• Proficient interpersonal and organizational skills
• Ability to work independently with minimal supervision