Health Plan Trainer

Job Summary

Empowering contact center agents, the full-time Health Plan Trainer will manage the onboarding and ongoing training of customer engagement representatives, focusing on scheduling processes, soft skills, and system navigation in a potentially remote environment.

Key responsibilities

• Develop and deliver impactful training sessions for new hires and existing staff, ensuring proficiency in health plan processes
• Create and maintain training materials and resources, adapting content based on trainee retention and feedback
• Collaborate with internal and external stakeholders to assess training needs and measure the effectiveness of training interventions

Required qualifications

• Bachelor's degree in education, Business Administration, Public Administration, Management, or a healthcare-related field preferred
• Minimum two years of experience in training or education, preferably in a healthcare or call center environment
• Proficiency in Microsoft Office Suite and familiarity with eLearning authoring tools such as Articulate
• Certification in workplace training preferred; Epic training for department processes required within 90 days of hire
• Ability to perform training sessions using virtual platforms and adapt to changing business needs