Health Services Coordinator
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Job Summary
Detail-oriented and service-focused, the full-time Health Services Coordinator will coordinate service requests, support providers and members with healthcare inquiries, and maintain accurate documentation while working onsite in Springfield, MA, with some remote opportunities available.
Key Responsibilities
- Coordinate service requests by reviewing and processing authorizations based on member benefits and established guidelines
- Serve as the primary contact for Health Services-related inquiries, providing information about benefits, eligibility, and authorization decisions
- Assist Case Managers and internal departments with research, troubleshooting, and administrative support related to member service requests
Required Qualifications
- High school diploma or equivalent
- At least 2 years of experience in a medical administrative role within a healthcare setting or insurance industry
- Knowledge of medical terminology or related training
- Beginner to intermediate proficiency with Microsoft Word and Excel
- Strong typing accuracy and attention to detail
Complete Job Description
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