Health Services Support Representative
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Job Summary
Providing essential support for health-related services, the remote Health Services Support Representative will assist members in navigating eligibility and applications, ensuring access to services such as rent assistance and food benefits on a contract basis.
Key responsibilities
- Guide members through eligibility processes and applications for health-related services
- Assist in resolving barriers to care and provide thoughtful, solutions-focused customer service
- Handle various call types, including inquiries related to rent assistance and food benefits
Required qualifications
- Must adhere to HIPAA regulations during all interactions
- Experience with customer service in a remote environment
- Proficiency in using a personal computer and various software applications
- Ability to work in a quiet, uninterrupted space during scheduled hours
- Successful completion of a criminal background check
Complete Job Description
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