Healthcare Advocate

Job Summary

Working remotely in a full-time temporary capacity, the Healthcare Advocate will conduct outbound calls to health plan members, coordinating care and resources while ensuring timely access to healthcare services.

Key Responsibilities

• Conduct outbound calls to members from assigned call lists and verify their information
• Educate members on follow-up care and assist with scheduling appointments with their Primary Care Provider (PCP)
• Accurately document all member interactions and maintain compliance with HIPAA and company standards

Required Qualifications

• High school diploma or GED required
• 1-2 years of customer service, call center, or healthcare support experience
• Basic computer proficiency, including the ability to navigate multiple systems
• Strong attention to detail and accurate documentation skills
• Reliable attendance and punctuality