Healthcare Advocate
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Job Summary
Focused on enhancing member satisfaction, the full-time Healthcare Advocate will manage inbound and outbound healthcare service calls, provide accurate information with empathy, and ensure compliance while working remotely.
Key responsibilities
- Handle inbound and outbound calls related to healthcare services, benefits, and member support
- Document member interactions accurately and participate in coaching and quality programs
- Identify and escalate issues requiring additional support or resolution
Required qualifications
- High school diploma or equivalent required; college coursework preferred
- 0-2 years of experience in a call center, healthcare, or customer service environment preferred
- Basic computer literacy and ability to navigate multiple systems simultaneously
- Ability to handle sensitive information with professionalism and discretion
- Must have a work-from-home setup, including a quiet environment and two monitors
Complete Job Description
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