Healthcare Billing Customer Service Coordinator

Job Summary

Working remotely during the day shift, the full-time Healthcare Billing Customer Service Coordinator will manage customer inquiries, handle billing issues, and coordinate with medical staff to enhance patient satisfaction and care.

Key responsibilities

• Responds to customer requests and inquiries, ensuring high levels of satisfaction
• Verifies patient insurance information and assists with pre-authorization processes
• Handles patient interactions, schedules appointments, and maintains accurate patient records

Required qualifications

• High School Diploma/GED or equivalent
• 2+ years of experience in customer support coordination
• Healthcare billing experience preferred
• Intermediate proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Ability to maintain confidentiality and uphold ethical principles in patient interactions