Healthcare Call Center Representative

Job Summary

Working remotely, the full-time Healthcare Call Center Representative will handle inbound and outbound calls related to healthcare services, Medicaid, and provider inquiries while ensuring customer needs are met during the first interaction whenever possible.

Key responsibilities

• Manage inbound and outbound calls regarding healthcare services, eligibility, claims, and billing
• Document customer interactions accurately and meet established productivity and quality standards
• Collaborate with team members to resolve inquiries and identify recurring customer concerns

Required qualifications

• At least one year of contact center or customer service experience, preferably in a healthcare environment
• Experience using contact center platforms such as NICE, CXone, or Avaya
• Proficiency in Microsoft Office and ability to navigate multiple systems simultaneously
• Strong organizational skills with the ability to manage multiple tasks in a fast-paced environment
• Effective problem-solving skills with the ability to assess customer needs and research information