Healthcare Call Center Representative

Job Summary

Working remotely on a full-time basis, the Healthcare Call Center Representative will manage inbound and outbound calls related to healthcare services, Medicaid, and billing inquiries while ensuring customer needs are addressed effectively during the first interaction.

Key responsibilities

• Handle calls regarding healthcare services, eligibility, claims, and provider inquiries
• Document customer interactions accurately and meet established productivity and quality standards
• Collaborate with team members to resolve inquiries and participate in cross-training activities

Required qualifications

• At least one year of contact center or customer service experience, preferably in a healthcare environment
• Familiarity with contact center platforms such as NICE, CXone, or Avaya
• Basic to intermediate proficiency in Microsoft Office and ability to navigate multiple systems
• Strong organizational skills and attention to detail in a fast-paced environment
• Effective problem-solving skills with the ability to assess customer needs and research information