Healthcare Call Center Representative
Job Summary
Supporting members in a fast-paced environment, the full-time Healthcare Call Center Representative will handle high-volume inbound calls, resolve inquiries related to healthcare services, and ensure accurate documentation while working remotely.
Key responsibilities
- Handle high-volume inbound calls from members, providers, and stakeholders
- Resolve inquiries related to healthcare services, eligibility, and claims, escalating complex cases as needed
- Accurately document interactions in systems while maintaining quality and compliance standards
Required qualifications
- 2+ years of call center or customer service experience, preferably in a high-volume environment
- Experience supporting Medicaid, healthcare, or claims-related inquiries
- Ability to multitask, navigate multiple systems, and document while on live calls
- Basic proficiency with Microsoft Office and computer systems
Complete Job Description
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