Healthcare Call Center Specialist
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Job Summary
To deliver high-quality customer service in a fully remote environment, the Healthcare Call Center Specialist will manage a high volume of incoming patient calls, providing accurate assistance and compassionate support for billing inquiries.
Key responsibilities:
- Answer and assist with a high volume of incoming patient calls, ensuring prompt and courteous service
- Evaluate caller needs and determine resolutions while adhering to client-specific guidelines and workflows
- Maintain accurate documentation of all calls and actions taken in the patient account system, ensuring compliance with HIPAA regulations
Required qualifications:
- High School Diploma or Equivalent required
- Bilingual (English/Spanish) preferred
- Proficient computer skills, including MS Outlook, Word, and Excel
- Ability to type a minimum of 40 WPM with accuracy
- Familiarity with insurance billing is a plus, with comprehensive training provided
Complete Job Description
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