Healthcare Call Center Supervisor
Job Summary
Dedicated to enhancing member experiences, the full-time Healthcare Call Center Supervisor will oversee remote teams, ensuring high service levels and member satisfaction while managing call center operations and performance metrics.
Key responsibilities
- Supervise and monitor agent performance, providing coaching and support to optimize service delivery
- Oversee daily assignments and ensure team productivity aligns with business needs and service goals
- Conduct performance evaluations and manage the onboarding process for new hires
Required qualifications
- Minimum of 3 years of customer service experience in the insurance or healthcare industry
- At least 2 years of lead or supervisory experience
- High School Diploma or GED required; college education preferred
- Knowledge of Medicare Managed Care and related healthcare procedures
- Bilingual proficiency in Vietnamese, Korean, Mandarin, or Cantonese is strongly preferred
Complete Job Description
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