Healthcare Call Center Supervisor
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Job Summary
To support a fully remote telehealth workforce, the Healthcare Call Center Supervisor will manage day-to-day operations, oversee staff performance against KPIs, and ensure high-quality patient experiences while working full-time in a remote setting.
Key Responsibilities
- Supervise patient-facing employees and contractors delivering telehealth visits, leading operational huddles and issue resolution
- Own and analyze operational KPIs, providing actionable feedback through coaching and performance discussions
- Reinforce compliance with telehealth workflows and collaborate with cross-functional teams to support continuous process improvement
Required Qualifications
- 3+ years of supervisory experience in a call center or contact center environment with a healthcare background
- 2+ years of experience supporting telehealth or healthcare appointment operations
- Strong track record of driving performance through KPIs and coaching
- Working knowledge of HIPAA and healthcare service standards
- Experience with contact center and clinical systems, including EHR/EMR platforms
Complete Job Description
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