Healthcare Call Center Trainer

Job Summary

To enhance training effectiveness in a dynamic environment, the full-time Healthcare Call Center Trainer will develop and deliver engaging training programs for customer service representatives, onboarding new hires and ensuring they possess the necessary skills to handle live calls, all while working remotely.

Key responsibilities

• Design and maintain comprehensive training materials and programs tailored to the needs of call center agents
• Facilitate engaging virtual training sessions, utilizing platforms such as Microsoft Teams and Zoom
• Assess learning gaps and adapt training approaches to improve knowledge retention and operational performance

Required qualifications

• Minimum 3 years of call center training experience, preferably in healthcare or dermatology
• Proven experience in developing and delivering training programs for remote agents
• Strong understanding of healthcare scheduling operations and clinic workflows
• Exceptional presentation and facilitation skills for large virtual training classes
• Proficiency in Microsoft Office Suite and experience with Learning Management Systems (LMS)