Healthcare Client Executive

Job Summary

Owning the long-term partnership and commercial outcomes for a portfolio of live health system customers, the full-time Client Executive will manage relationships, drive retention and expansion efforts, and conduct executive business reviews, all in a remote work environment.

Key responsibilities

• Develop and maintain the commercial relationship and account plan for a portfolio of health systems, ensuring alignment across stakeholders
• Conduct quarterly and annual executive business reviews, presenting performance metrics and setting future agendas
• Achieve gross and net retention targets, managing renewals and upsells while maintaining an accurate renewal forecast

Required qualifications

• 10+ years in a commercial role within healthcare SaaS or health technology, focusing on client executive or strategic account management
• Demonstrated responsibility for renewal, expansion, or growth quotas with quantifiable results
• Experience conducting business reviews and engaging in commercial discussions with C-suite and VP-level leaders
• Ability to build and defend a quantified financial case in high-stakes environments
• Proven capability to operate through others while being accountable for outcomes