Healthcare Clinical Secretary

Job Summary

Providing comprehensive clinical scheduling and administrative support, the full-time remote Healthcare Clinical Secretary will manage high volumes of calls and faxes, assist with patient check-ins and appointments, and maintain accurate patient records using the EPIC scheduling system.

Key responsibilities

• Answer incoming calls, assess urgency, and direct callers to appropriate personnel while providing assistance and information
• Schedule patient appointments, resolve conflicts, and notify patients of changes or cancellations
• Maintain patient records, verify insurance information, and initiate billing processes for services rendered

Required qualifications

• Four years of related work experience, including two years in a similar role, or an Associate degree with two years of experience
• Proficiency in EPIC or similar EMR systems for scheduling and patient management
• Demonstrated excellent customer service skills with the ability to interact professionally with patients and providers
• Strong organizational skills to manage multiple tasks in a fast-paced environment
• Ability to use sound independent judgment and critical thinking in patient interactions