Healthcare Contact Center Agent

Job Summary

To support healthcare clients remotely, the Healthcare Contact Center Agent will provide knowledgeable responses to client inquiries, resolve issues, and collaborate with team members to enhance service delivery.

Key responsibilities

• Provide knowledgeable responses to basic client questions and escalate complex cases as needed
• Resolve client problems, update account history, and follow up to ensure inquiries are addressed
• Collaborate with team members and management to improve procedures and meet production targets

Required qualifications

• 2 or more years of customer service experience in any industry
• Knowledge of basic help desk software and Microsoft Office applications
• Strong problem-solving skills for effective resolution of inquiries
• Ability to communicate clearly and professionally in both written and oral formats
• Understanding of team dynamics and the ability to consult appropriate stakeholders